Using the Preslie App and AI Reflection Companion
Preslie is your AI-powered reflection companion within PrescribeLife.AI.
It helps you stay engaged between coaching sessions by supporting reflection, habit development, awareness, and pattern recognition.
Preslie is designed to complement your coaching experience and help turn insight into action over time.
Getting Started
Do I need a wearable to use Preslie?
No.
You can use all core Preslie features without a wearable.
Wearables may provide additional information, but reflection, habits, coaching conversations, and engagement remain the most important parts of the experience.
Can I use the app without health information?
Yes.
You can still:
- Track habits
- Engage with reflections
- Communicate with your coach
- Record wins and coaching topics
- View progress over time
Which wearables are supported?
Any device that syncs with:
- Apple Health (iOS)
- Health Connect (Android)
This includes Apple Watch, Oura, Fitbit, Garmin, Samsung Health, and others.
Habits and Daily Progress
How do I add or complete a habit?
Go to Habits and tap the + button.
You can:
- Set a start date
- Add reminders
- Track daily completion
Why aren’t my habits showing today?
This is normal if:
- The habit is not scheduled for today
- You created it for a future date
- The app hasn’t refreshed yet
Open the app again to trigger a sync.
Why did my habits disappear or reset?
Common reasons:
- Your coach updated your plan
- The habit reached its end date
- You changed views (daily, weekly, monthly)
- Your focus drivers changed
Switch between views to see the full list.
Can I create my own habits?
Yes.
You can add and customise habits at any time.
Health Information and Trends
Why are my health trends not updating?
Preslie receives information through Apple Health (iPhone) or Health Connect (Android).
If these platforms are not updating, Preslie may not receive new information.
Why do my trends look different from my wearable?
Different platforms may calculate information differently.
Preslie focuses on patterns and trends over time rather than matching every value shown by a wearable device.
What does Wellbeing represent?
Wellbeing is a broad indicator designed to help identify patterns over time.
It may be influenced by information such as:
- Sleep
- Activity
- Recovery patterns
- Optional AI Health Scan information
The goal is to provide context rather than a definitive score.
AI Health Scan
What does the AI Health Scan do?
The AI Health Scan uses your phone camera to provide additional information that may support reflection and awareness.
The feature is optional and intended to provide additional context within the platform.
No images or videos are stored.
Why did my scan fail?
Common causes:
- Poor lighting
- Movement
- Camera positioning
Try again with:
- Stable positioning
- Good lighting
- Face centred
Why didn’t my information update after scanning?
If prompted, select Update Health Vitals after completing the scan.
In some cases, it may take a short time for updated information to appear.
Working With Your Coach
How do I message my coach?
Go to Coach → Chat
Where do I see tasks?
Go to Coach → Tasks
Tasks appear after your coach assigns them and sync when you open the app.
How do I log wins or topics?
Wins: Coach → Wins → Add
Topics: Coach → Topics
Why is my coach not seeing my updates?
Information generally syncs when:
- The app is open
- Your device is connected
- Syncing has completed successfully
If you’re unsure, reopen the app and allow a few moments for syncing.
Preslie (AI Chat)
Are my chats private?
Yes.
Your coach does not have access to your full conversations with Preslie.
Your coach may see themes, insights, or coaching-related patterns generated from platform activity, but not the exact content of your chats.
What are the suggested replies?
These help you respond faster in chat.
You can turn them off in Settings.
What do Auto-Tag Wins and Topics do?
Preslie can detect and label:
- Wins
- Challenges
- Coaching themes
You can disable this in Settings.
What Preslie Is and Is Not
Preslie Is
- A reflection companion
- A habit and awareness tool
- A way to support coaching between sessions
- A tool that helps identify patterns over time
Preslie Is Not
- A medical device
- A diagnostic tool
- A replacement for professional healthcare
- A replacement for your coach
Settings and Notifications
How do I manage notifications?
Go to Profile → Settings → Notifications
Where can I view privacy policies?
Go to Profile → Settings → Privacy
How do I sign out?
Go to Profile → Settings → Sign Out
Troubleshooting
Why is my wearable disconnected?
This may happen if:
- Permissions were changed
- Your phone updated
- Background activity was restricted
- The wearable stopped syncing with Apple Health or Health Connect
Try:
- Checking permissions
- Reopening the wearable app
- Reopening Preslie
- Allowing time for syncing
Why do I see missing or outdated information?
This usually indicates that syncing has not completed yet.
Confirm that:
- Your wearable has synced
- Apple Health or Health Connect contains current information
- Preslie has the required permissions
Why do I see “Something went wrong”?
This is often caused by a temporary connection or syncing issue.
In most cases, the app will reconnect automatically.
If the problem continues, restart the app and try again.
Support
How do I report a bug?
Use the in-app Bug Report Form.
How do I contact support?
Email: customersuccess@prescribelife.ai
Response time is typically within one business day.
FAQ Questions
Does Preslie make decisions for me?
No.
Preslie is designed to support reflection and awareness.
Decisions should always be made by you, often in collaboration with your coach.
Can I ignore suggestions from Preslie?
Yes.
Preslie provides prompts, observations, and suggestions to support reflection.
You should always decide what feels relevant and useful to you.
Why am I not seeing many insights yet?
Insights develop over time.
The more consistently you engage with habits, reflections, and platform features, the more meaningful patterns can emerge.