Important Coaching Scope Note
PrescribeLife.AI supports coaching through structured reflection, behavioural insights, client engagement, and pattern awareness.
The platform is designed to support coaching conversations, not provide medical advice, diagnosis, or clinical interpretation.
Coaches should:
- Use platform information to guide reflection
- Focus on patterns rather than isolated metrics
- Avoid diagnosing or interpreting health conditions
- Keep conversations grounded in the client’s lived experience
- Support awareness, ownership, and behaviour change
1. Getting Started
How do I add a new client?
Go to Home → My Clients → Add a Client and enter their details.
You can also upload multiple clients using a CSV file.
Why did my client’s invitation expire?
Invitations expire after 7 days for security reasons.
You can delete and resend the invitation at any time.
2. Client Management
Why do I see “Not Provided” in client details?
This means the client has not completed their profile yet.
No action is required from your side.
What does “Not Assessed” mean for the Resilience Stage?
The client has not completed the relevant onboarding, assessment, or setup process required for that feature.
The exact meaning may vary depending on the programme being used.
Why are Active Drivers empty?
Some programmes use Resilience Drivers while others do not.
If Drivers are available, they may remain empty until:
- The client completes the relevant onboarding steps
- Drivers are assigned
- The programme has been configured
This is not necessarily an issue.
3. Assignments and Habits
Why do assignments show as “No assignments found”?
This does not mean something is broken. It usually means:
- No tasks have been assigned
- The due date is in the future
- The client has not opened the app yet
Client updates only appear after they open the app.
How long do assignments take to appear for the client?
Assignments appear the next time the client opens the app.
If they have not opened it yet, nothing will show.
4. Data and Insights
Why is my client’s wellbeing score showing 0.0?
Possible reasons include:
- No wearable connected
- Limited health information available
- No recent app engagement
- Insufficient information to generate trends
This does not necessarily indicate a problem.
Why are sleep, activity, or other health trends missing?
Information depends on:
Wearable → Apple Health / Health Connect → Preslie
If syncing has not occurred, information may not be available.
Some clients may also choose not to connect health information.
Why are no insights showing?
Insights develop through engagement over time.
If you do not see insights:
- The client may not be engaging with reflections
- There may be limited recent activity
- Information may still be syncing
Encourage consistent engagement and revisit later.
Why am I seeing limited information for a client?
This may occur when:
- The client is new to the platform
- Limited information has been collected
- Optional features have not been completed
- The client has not engaged recently
More information typically becomes available over time.
5. Coaching Topics, Wins, and Notes
Where do client wins appear?
Under Wins in the client profile.
Why are the topics empty?
The client has not logged any topics yet.
Encourage them to log:
- Reflections
- Challenges
- Questions
How do Insights work?
Insights are generated from patterns across:
- Client engagement
- Reflections
- Habits and behaviours
- Available health information
- Interactions within the platform
Insights are intended to support awareness and coaching conversations.
They should not be viewed as conclusions or recommendations.
6. How Coaches Typically Use the Dashboard
Daily (1–2 Minutes)
Quick awareness scan:
- New wins
- New coaching topics
- Recent client activity
- Engagement changes
The goal is awareness, not analysis.
Weekly (Before a Session)
Review:
- Engagement patterns
- Behaviours and habits
- Reflections and coaching topics
- Available insights
- Relevant trends
Focus on identifying themes and opportunities for discussion.
Between Sessions
Use the dashboard to:
- Identify emerging patterns
- Support accountability
- Prepare coaching questions
- Recognise wins and progress
The goal is not monitoring.
The goal is to support meaningful conversations and behaviour change.
7. Troubleshooting
Why is my dashboard not updating?
Most updates depend on client activity.
Data updates when:
- The client opens the app
- Their wearable syncs
- New insights are processed
If something looks stuck:
- Refresh your browser
- Ask your client to open the app
Why do some clients show no metrics at all?
Likely reasons:
- No wearable connected
- No permissions granted
- AI Health Scan not completed
- The client has not opened the app
8. Reliability and Support
How do I report a bug?
Use the Bug Report Form inside the platform.
This logs the issue directly to the internal tracker.
How do I get support?
For direct or urgent support:
customersuccess@prescribelife.ai
Support requests are typically acknowledged within one business day.
Final Note
If something looks incorrect, first check:
- Has the client opened the app recently?
- Has information synced successfully?
- Are permissions enabled?
- Has the client engaged with the platform?
Most issues are resolved by confirming these basics first.
Frequently Asked Dashboard Questions
How much time should I spend reviewing the dashboard?
Very little.
Most coaches only need a few minutes before a session.
Focus on identifying patterns rather than reviewing every available data point.
What information matters most?
Prioritise:
- Client engagement
- Behaviours
- Reflections
- Coaching topics
- Emerging patterns
Use other information as supporting context.
What if the dashboard and the client’s experience do not match?
Explore the difference.
Conflicting information often creates valuable coaching conversations.
Avoid assuming either perspective is automatically correct.
Should I review every metric before a session?
No.
Start with the information most relevant to the client’s goals and current challenges.
What is the dashboard designed to help me do?
The dashboard helps you:
- Identify patterns
- Prepare for coaching conversations
- Support accountability
- Track engagement over time